Developing Interpersonal Skills

Instructor: IBM Skills Network Team

Beginner Level • Approx. 3 hours • Flexible Schedule

What You'll Learn

                Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

            

Skills You'll Gain

Social Skills
Communication Strategies
Active Listening
Trustworthiness
Influencing
Communication
Assertiveness
Professional Development
Emotional Intelligence
Empathy
Collaboration
Interpersonal Communications
Business Communication
Constructive Feedback
Relationship Building
Conflict Management

Shareable Certificate

Earn a shareable certificate to add to your LinkedIn profile

Outcomes

                    
                                Learn new concepts from industry experts
                            
                                Gain a foundational understanding of a subject or tool
                            
                                Develop job-relevant skills with hands-on projects
                            
                                Earn a shareable career certificate

There are 1 modules in this course

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.