Developing Interpersonal Skills

Beginner Level
Approx. 3 hours
Flexible Schedule

IBM Skills Network Team

What You’ll Learn

Identify and analyze different communication styles and understand their strengths and weaknesses

Demonstrate active listening skills and questioning styles to explore issues and enhance understanding

Identify conflict response styles; approach and effectively mediate workplace conflicts

Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Skills You’ll Gain

Social Skills Communication Strategies Active Listening Trustworthiness Influencing Communication Assertiveness Professional Development Emotional Intelligence Empathy Collaboration Interpersonal Communications Business Communication Constructive Feedback Relationship Building Conflict Management

Shareable Certificate

Earn a shareable certificate to add to your LinkedIn profile.

Develop Your Specialized Knowledge

Learn new concepts from industry experts

Gain a foundational understanding of a subject or tool

Develop job-relevant skills with hands-on projects

Earn a shareable career certificate

There are 1 modules in this course

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.